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Protecting your privacy

We are committed to safeguarding the privacy of our website visitors and customers, and in this policy we explain how we will handle your personal data. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
When you use IN-Q online, IN-Q Enterprises (W.L.L.) is the data controller. We may update this policy from time to time, so you should check this page occasionally to ensure you are happy with any changes.


How we use your personal information

Account data
We may process your account data including your name and email address for the purposes of operating our website, providing our services, ensuring the security of our website and services, and communicating with you.

Notifications
We may send you the notifications related to your orders by email or text message, to keep you up to date with the status of your order.

Correspondence
When you communicate with us, the correspondence data may be processed for the purposes of communicating with you and record-keeping. This includes asking you to review our products and services after you have made a purchase.

Usage data
We may process data about your use of our website and services, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths and information about the timing, frequency and pattern of your service use.
We do this to monitor and improve our website and services. Our website is not intended for children and we do not knowingly collect data relating to children.

Consent
In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.


Sharing your information

We do not sell any of your personal data to any third party. However, providing our services to you requires sharing your information with carefully selected third parties, as set out in this statement:

  1. We may disclose your personal data to any member of our group of companies for the purposes set out in this policy.
  2. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
  3. Information required to fulfil your order will be shared with our delivery companies.
  4. Transactional messages will be sent via third-party services who may retain records for reporting purposes.

We may also provide third parties with anonymised information and analytics about our customers, which will not identify any individual.

Marketing
If you have subscribed to our newsletter, we may send you emails to keep you aware of what we’re up to and to help you see and find our products. We may also record whether you have opened or clicked a marketing email that we have sent you. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the footer of any email.

How to contact us
We are IN-Q Enterprises (W.L.L.) registered in Qatar, and our registered office is located at Qatar Museums Authority Building, Tower 1, 5th Floor.